This policy explains when a refund, return or warranty remedy is available for orders placed with Techie Market Sdn. Bhd. Because our catalog is priced and sold per unit, and computer hardware carries manufacturer-stated specifications and warranty terms rather than a manual measurement tolerance, this policy sets out what is and isn't covered, and should be read together with our Terms & Conditions.
Techie Market supplies wholesale computer hardware, software and IT peripherals, priced and sold per unit rather than in fixed-size sets. Because each order is packed against real stock on hand, and because computer hardware is covered by manufacturer specifications and warranty terms rather than a manual measurement tolerance, this policy sets out clearly what qualifies for a refund, return, exchange or warranty remedy so there are no surprises once an order is confirmed.
Unused, unopened items in their original manufacturer packaging may be returned for a refund or exchange within 7 calendar days of delivery, provided they are accompanied by proof of purchase. The Client is responsible for return shipping costs unless the return is due to our error or a defect covered under Clause 4. Items that have been used, installed, registered with a manufacturer account, or are no longer in resaleable condition are not eligible for return under this clause.
Every product listing states the applicable manufacturer warranty term, running from the date of delivery. Warranty claims made after the 7-day return window in Clause 2 are handled in accordance with the relevant manufacturer's own warranty terms and, where applicable, are referred to the manufacturer's authorised service centre; Techie Market will assist in coordinating the claim but is not the warranty provider for defects covered by a manufacturer's own warranty programme. Cosmetic wear from normal use, accidental damage, liquid damage, and issues caused by third-party software or unauthorised modification are not covered under manufacturer warranty or under this policy.
If a unit arrives dead-on-arrival, defective, or with a fault present from the moment of delivery, notify us within 72 hours of delivery at techie.market@outlook.com, including your order reference, a description of the fault, and clear photographs or a short video of the issue. Claims submitted after this window are handled under the applicable manufacturer warranty described in Clause 3 rather than as a dead-on-arrival claim. Once verified, we will offer, at our discretion, a replacement unit, a partial refund reflecting the affected quantity, or a full refund where the fault affects the entire order and a suitable replacement is not available.
If we ship a SKU or quantity that does not match your confirmed order, this is treated as our error and Clause 4 applies in full, at no cost to you, including return shipping of the incorrect items where applicable.
To start a return, warranty claim or other request, email techie.market@outlook.com with your order reference and the reason for the request. We will confirm eligibility, and where a physical return is required, provide instructions for how and where to send the goods. Please do not send items back before receiving this confirmation, as unsolicited returns may not be processed promptly.
Approved refunds are issued by bank transfer to the account used for the original payment, or another account you nominate in writing, within 14 business days of approval. Refunds are issued in Malaysian Ringgit (MYR); where the original payment was made in another currency, the refunded amount reflects the MYR value received, less any transaction charges already incurred by Techie Market that are not recoverable.
The following are non-refundable except where the entire order is cancelled due to our error: software licence keys and digital activation codes once issued or redeemed; opened consumables such as printer ink and toner cartridges; units that have been custom-configured or bulk-imaged to a Client's specification; outbound freight and courier charges once goods have been dispatched; and customs duties or import taxes paid on international shipments. These represent real, non-recoverable costs or risks once released to the Client.
For bulk orders requiring a deposit, cancellation before the order has been packed and before the deposit has been committed to stock allocation is refundable in full. Cancellation after packing has commenced, or after units have been custom-configured, forfeits the portion of the deposit already committed to stock and handling costs incurred up to that point, with any remaining balance refunded. We will provide a breakdown of costs incurred on request.
Single-unit samples requested to evaluate build quality, configuration or compatibility before committing to a bulk order are charged at cost and are non-refundable once opened, as they are set aside specifically for your evaluation. Sample charges may be credited against a subsequent bulk order at our discretion, where agreed at the time the sample is requested.
Exchanges for a different SKU or configuration follow the same eligibility conditions as Clause 2 and are subject to stock availability. Exchanges are not available for items falling outside the return window described in Clause 2, which are instead handled under the manufacturer warranty described in Clause 3.
For any refund, return, warranty claim or cancellation request, contact techie.market@outlook.com or call +6017-545 2846, quoting your order reference. Our registered address is B-06-30, Southgate Commercial Center, Jalan Dua, Chan Sow Lin, 55200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.